Terms of Use

Last Updated: November 15, 2024

1. About BrandEase

Legal Name: BrandEase Marketing Ltd.
Address: 26 Kingstree Court, Stouffville, ON L4A0G9, Canada
Contact: [email protected]

2. Eligibility & Authorized Use

BrandEase services are provided for business use only by business owners and their authorized employees or internal staff. Personal, consumer, or household use is prohibited. By using the Services, you confirm you are at least 18 years old and authorized to bind the business you represent.

3. Accounts & Responsibility

You are responsible for all activity occurring under your account and for maintaining the security of your login credentials. BrandEase may suspend, restrict, or revoke access for suspicious activity, non-payment, misuse, or violations of these Terms, with or without prior notice.

4. Services, Subscriptions & Ownership

BrandEase provides digital and physical marketing services offered as one-time purchases or recurring subscriptions.

Clients do not own subscribed services, systems, software, automations, or platform access. Access is licensed solely for the duration of an active subscription.

Ownership of newly created assets (such as original media or contact lists) may be granted only upon full payment and written agreement.

5. Payments, Billing & Chargebacks

Subscriptions automatically renew unless canceled prior to the next billing date. Failed or declined payments may result in service interruption, suspension, or termination. All payments are final and non-refundable, including partial billing periods.

If a chargeback or payment dispute is initiated without valid grounds, BrandEase may recover associated fees, administrative costs, unpaid balances, and usage charges incurred prior to suspension or termination.

Pricing and plan features may change with notice.

6. Usage Limits & Prohibited Conduct

BrandEase may enforce reasonable limits on contacts, messaging volume, storage, uploads, automations, integrations, and overall system usage.

• Misrepresenting BrandEase or its services
• Circumventing system limits or safeguards
• Reselling, sublicensing, or sharing access without permission
• Altering, reverse-engineering, or tampering with the platform
• Spam, fraud, deceptive practices, or illegal activity

BrandEase is not responsible for unauthorized, unlawful, or non-compliant actions taken within client accounts, including actions that may go undetected.

7. Client Content & Compliance

Clients are solely responsible for all content, data, and communications uploaded, transmitted, or sent using the Services. You grant BrandEase a limited license to host, process, and transmit such content solely to provide the Services.

Clients are responsible for compliance with all applicable laws and regulations, including anti-spam and messaging laws such as CASL and TCPA where applicable. BrandEase may remove content or restrict access for violations.

8. Messaging Consent & Opt-Out

By providing a phone number or enabling messaging features, you represent that you have obtained all required consents to send SMS, MMS, voice, or automated messages to recipients. BrandEase does not provide legal advice regarding messaging compliance.

You are solely responsible for message content, delivery timing, opt-in records, and compliance with applicable laws. BrandEase is not liable for fines, penalties, or damages arising from non-compliant messaging practices.

Recipients may opt out of messages at any time by replying STOP or using another lawful opt-out method. You agree to honor opt-out requests promptly and maintain appropriate suppression lists.

9. Third-Party Platforms

BrandEase relies on third-party platforms and providers (including Go High Level). We are not responsible for outages, service changes, limitations, or policy updates imposed by third parties. Third-party terms may apply in addition to these Terms.

10. Suspension & Termination

BrandEase may suspend or terminate access for non-payment, misuse, compliance concerns, or at its discretion. Upon termination, access is revoked and data may be deleted after a reasonable period. BrandEase has no obligation to retain data indefinitely.

11. Disclaimers

Services are provided “as is” and “as available.” BrandEase makes no guarantees regarding performance, rankings, leads, conversions, revenue, or outcomes.

12. Limitation of Liability

To the maximum extent permitted by law, BrandEase’s total liability for any claim is limited to the amount paid for the current billing month. BrandEase is not liable for indirect, incidental, consequential, or special damages.

13. Governing Law

These Terms are governed by the laws of Ontario and applicable Canadian law. Courts located in Ontario have exclusive jurisdiction.

14. Updates & Enforcement

BrandEase may update these Terms by posting a revised version. Continued use of the Services constitutes acceptance. Failure to enforce any provision does not constitute a waiver. Legal notices may be provided electronically.